How Empathy Can Improve Results In  Disability Claims Management

Claims analysts have a challenging role. How well the claim process goes impacts more than your job performance; it’s ultimately about another human’s future. For those in group or individual disability claims, you interact with someone who may be dealing with a difficult and emotional situation.

This e-book covers the importance of using empathy in the claims management process. It offers strategies for preparing for and guiding a claimant interview; ways to build trust through language and listening; and resources for additional information on effective claims management.

Using Empathy to Build Trust and Improve Claim Outcomes