View from The Helm

Tools for Extraordinary Empathy

Under normal circumstances, the Claims Analyst position can be stressful between meeting tight deadlines, client performance guarantees, and being the direct contact for the insured who is ill, experiencing financial hardship, and struggling to understand how to navigate the disability world.... Read more »

filed under: Disability, News

Recovery Roadblock Ahead — How Claims Analysts Can Help Find the Right Detours

I think we can all agree that adequate medical treatment affects the prognosis of any disabling illness or injury. But what if we learn the claimant (customer) is experiencing a “roadblock” to following through on the treatment plan? What is the claims analyst’s role in ensuring the claimant is able to follow the prescribed treatment plan? And how can our involvement impact the outcome of the claim?... Read more »

filed under: Disability, News

So You’re in Charge of Long Term Care Claims QA?

You’ve just been put in charge of an audit program for a claims department. You may need to create a program from scratch or revise an existing program. Either can seem like a daunting task! In 2019, I had the honor of speaking on this topic along with other industry leaders at the Long Term Care International Forum. Here I offer a short blueprint on how to get started.... Read more »

filed under: Long Term Care, News

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