View from The Helm

The Who, When, What of a Long Term Care Power of Attorney

A Long Term Care (LTC) claim comes at a challenging time for the insured and his or her loved ones. Often the person covered by the policy cannot make decisions alone, especially when cognitively impaired. If the claimant is impaired, a valid Power of Attorney (POA) is required so that the claims analyst knows who has the authority to make decisions on the claim and what exactly that person can decide. Without knowing the “who, , when, what” of a POA, the claims analyst cannot make a timely decision, in turn, adding to the stress of an LTC claim.... Read more »

filed under: Long Term Care, News

Putting the Customer First - Inside and Out

We are all familiar with the term customer. But have you ever really thought about who qualifies as a customer? In essence, everyone is a customer, or potential customer, depending upon the circumstances. In the claims management world, the claimant is the end customer. But it doesn’t always stop there. Our natural tendency is to... Read more »

filed under: Disability, Long Term Care, News, Life

Recovered or Not? Context is Key to Unlocking LTC Data

I’m sure you would agree that data is important to most industries. In the insurance world, data is used for a variety of purposes:  actuarial experience, product pricing, and operations are three main internal consumers of data. This data is segmented, stratified, and aggregated to the ends of the earth. There are charts, graphs, pivot... Read more »

filed under: Long Term Care, News

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