View from The Helm

Our "Best Of" Blog List for 2019

It's our favorite time of year - when an abundance of homemade goodies flows through the office and the smell of eggnog and gingerbread lattes wafts through the air. Our waistlines are expanding by just walking into the kitchen.... Read more »

filed under: Disability, Long Term Care, News, Life

Putting the Customer First - Inside and Out

We are all familiar with the term customer. But have you ever really thought about who qualifies as a customer? In essence, everyone is a customer, or potential customer, depending upon the circumstances. In the claims management world, the claimant is the end customer. But it doesn’t always stop there. Our natural tendency is to... Read more »

filed under: Disability, Long Term Care, News, Life

We Saw the Future at ECC 2019

Yes, it’s true. We can tell you what the future holds for claims management, based on what we heard at the Eastern Claims Conference (ECC) just last week. Are you ready? It’s white and fluffy and floats in the air. Ok, not THAT kind of cloud, but the cloud IS the future. We heard this... Read more »

filed under: General, Disability, News, Life

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