View from The Helm

Piecing Together the Return-to-Work Puzzle

Claim adjudication is a lot like putting together a jigsaw puzzle. It takes time and patience, and it’s always easier when someone works with you to get the job done. In respect to disability claims, there are multiple resources that touch a claim, from physicians to vocational resources to the claims analyst. All depend on... Read more »

filed under: Disability, News

We Saw the Future at ECC 2019

Yes, it’s true. We can tell you what the future holds for claims management, based on what we heard at the Eastern Claims Conference (ECC) just last week. Are you ready? It’s white and fluffy and floats in the air. Ok, not THAT kind of cloud, but the cloud IS the future. We heard this... Read more »

filed under: General, Disability, News, Life

The Power of Language in Claimant Calls

As any claim professional knows, conversations about a claim decision can sometimes generate strong emotions. Given that claimants rely on their disability benefit to pay their bills, it’s not hard to understand why. What we say and how we say it can make a real difference in the claimant experience as well as the outcome... Read more »

filed under: Disability, News

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