View from The Helm

The Short Term Disability Dilemma: How to Know It’s Time for Long Term Disability

My fellow disability claims analysts – how many of you can relate to this dilemma? You’re coming up on the time when a Short Term Disability (STD) claim may need to be transitioned to Long Term Disability (LTD) per your company’s guidelines. However, you’ve got hundreds of newly submitted STD claims on your desk that... Read more »

filed under: Disability, News

Putting the Customer First - Inside and Out

We are all familiar with the term customer. But have you ever really thought about who qualifies as a customer? In essence, everyone is a customer, or potential customer, depending upon the circumstances. In the claims management world, the claimant is the end customer. But it doesn’t always stop there. Our natural tendency is to... Read more »

filed under: Disability, Long Term Care, News, Life

How Auditing Your Claim Block Can Improve the Customer Experience

After 28 years in the industry, I’ve been fortunate to participate in many different approaches to disability claims management. Although all are designed with noble intentions, unseen flaws eventually become evident. Since joining SALT as a claims analyst in 2015, I’ve had the chance to peek under the hood at many other insurance carriers’ claim... Read more »

filed under: Disability, News

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