View from The Helm

Under normal circumstances, the Claims Analyst position can be stressful between meeting tight deadlines, client performance guarantees, and being the direct contact for the insured who is ill, experiencing financial hardship, and struggling to understand how to navigate the disability world.... Read more »

I think we can all agree that adequate medical treatment affects the prognosis of any disabling illness or injury. But what if we learn the claimant (customer) is experiencing a “roadblock” to following through on the treatment plan? What is the claims analyst’s role in ensuring the claimant is able to follow the prescribed treatment plan? And how can our involvement impact the outcome of the claim?... Read more »

It's our favorite time of year - when an abundance of homemade goodies flows through the office and the smell of eggnog and gingerbread lattes wafts through the air. Our waistlines are expanding by just walking into the kitchen.... Read more »