View from The Helm

Putting Self-Awareness To Work for Claims Professionals

The impact of an individual’s personality on career success has long been a topic of interest, ranging from the psychological theories of Carl Jung’s Myers-Briggs Type Indicator (MBTI) to the Big 5 theoretical personality measurement tool. ... Read more »

filed under: Disability, News

Tools for Extraordinary Empathy

Under normal circumstances, the Claims Analyst position can be stressful between meeting tight deadlines, client performance guarantees, and being the direct contact for the insured who is ill, experiencing financial hardship, and struggling to understand how to navigate the disability world.... Read more »

filed under: Disability, News

Recovery Roadblock Ahead — How Claims Analysts Can Help Find the Right Detours

I think we can all agree that adequate medical treatment affects the prognosis of any disabling illness or injury. But what if we learn the claimant (customer) is experiencing a “roadblock” to following through on the treatment plan? What is the claims analyst’s role in ensuring the claimant is able to follow the prescribed treatment plan? And how can our involvement impact the outcome of the claim?... Read more »

filed under: Disability, News

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