View from The Helm

Navigating Disability Claims in Times of COVID-19

At SALT Associates, we often work directly with customers. Sometimes that means using our skills in Short Term Disability, Long Term Disability, or other products depending on our clients’ needs. Currently, I’m supporting a Short Term Disability claim operation which means I have the opportunity to work with employees who have recently suffered an injury or illness and are in the early stages of navigating the disability claim process.... Read more »

filed under: Disability, News

Putting Self-Awareness To Work for Claims Professionals

The impact of an individual’s personality on career success has long been a topic of interest, ranging from the psychological theories of Carl Jung’s Myers-Briggs Type Indicator (MBTI) to the Big 5 theoretical personality measurement tool. ... Read more »

filed under: Disability, News

Tools for Extraordinary Empathy

Under normal circumstances, the Claims Analyst position can be stressful between meeting tight deadlines, client performance guarantees, and being the direct contact for the insured who is ill, experiencing financial hardship, and struggling to understand how to navigate the disability world.... Read more »

filed under: Disability, News

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