Heard On the Street

We talk with claims professionals every day. Lately we’ve been hearing some common themes related to their business challenges. Here are a few (do these sound familiar?): STD to LTD Transition In short, integrated disability isn’t working out like we planned.  Historically, the focus was on the workflow aspects of transition.  At what point in time… Read more »

The Courtesy of Your Response Is Greatly Appreciated

We’re all guilty of it. We sometimes don’t respond to an email for days or weeks. Or sadly, not at all. We do it in our personal and our business lives. It’s rude isn’t it? Is email communication etiquette following the same path as the telephone? Back in the day, the telephone would ring (they… Read more »