Chronic Pain and Opioid Use – Redefining Pain Management

Working directly with sick or injured claimants offers disability claim analysts a unique perspective on the prevalence of opioid pain medications for treating chronic pain. On one hand, the use of narcotics to manage symptoms can be helpful in determining the severity of the claimant’s condition and impact on their functionality. On the other hand,… Read more »

Why Empathy Matters to Claims Management

Years ago when I began my journey into the insurance claims industry, my new manager suggested our team participate in empathy training periodically offered to employees. One of the more seasoned examiners quickly accepted, saying “I need it; I’ve become so hardened.”  As a novice claim examiner, I honestly had no idea what she meant,… Read more »

No Longer the Same Old SALT – What Our Transformation Means

For 16 years we’ve been focused on finding solutions to our customers’ risk management challenges. What’s motivated us every day is finding creative ways to help improve risk management results. That’s why we’re excited to share that we’ve expanded our insurance service offerings through our recent acquisition by RGAX. With this change we join their… Read more »