View from The Helm

My fellow disability claims analysts – how many of you can relate to this dilemma? You’re coming up on the time when a Short Term Disability (STD) claim may need to be transitioned to Long Term Disability (LTD) per your company’s guidelines. However, you’ve got hundreds of newly submitted STD claims on your desk that... Read more »

“The future of insurance is here.” Seems like an oxymoron, doesn’t it? But incredibly, it’s true. Robotics, AI, predictive modeling, blockchain - it’s all happening in our business right now as we heard at the recent International Claims Association (ICA) annual conference (held Sept. 22-24 in Denver). While the above list is front of mind... Read more »

We are all familiar with the term customer. But have you ever really thought about who qualifies as a customer? In essence, everyone is a customer, or potential customer, depending upon the circumstances. In the claims management world, the claimant is the end customer. But it doesn’t always stop there. Our natural tendency is to... Read more »