View from The Helm

We are all familiar with the term customer. But have you ever really thought about who qualifies as a customer? In essence, everyone is a customer, or potential customer, depending upon the circumstances. In the claims management world, the claimant is the end customer. But it doesn’t always stop there. Our natural tendency is to... Read more »

Claim analysts – can you relate to feeling like you have more than you can reasonably handle on your daily worklist? Maybe you’ve just had one of those days when you get hit with multiple calls and several emails pulling you in different directions? I’m willing to bet this type of day is not unique,... Read more »

Have you ever thought to yourself or even blurted out, “Wow, so and so is SO high maintenance!” Or maybe it’s gone the other way: “Phew, what a relief so and so is low maintenance!”? These observations can arise in both our personal and professional lives. When it comes to talent management, where an employee... Read more »