View from The Helm

You’ve just been put in charge of an audit program for a claims department. You may need to create a program from scratch or revise an existing program. Either can seem like a daunting task! In 2019, I had the honor of speaking on this topic along with other industry leaders at the Long Term Care International Forum. Here I offer a short blueprint on how to get started.... Read more »

Culture can be easy to spot but hard to define. “I know it when I see it” you’re probably thinking. While it’s tricky to pinpoint all the factors that go into a positive culture, it’s vital to any talent management strategy in 2020.... Read more »

It's our favorite time of year - when an abundance of homemade goodies flows through the office and the smell of eggnog and gingerbread lattes wafts through the air. Our waistlines are expanding by just walking into the kitchen.... Read more »