Why Self-Prepared Tax Forms May Need Another Look at Claim Time

Claim analysts: Have you ever reviewed tax returns provided at claim time and wondered if they were actual copies of the tax returns filed with the IRS, or if they were prepared only to satisfy the insurance company request for tax returns? With the growing number of self-prepared tax returns (42% of e-filed tax returns… Read more »

A Look Inside the 2018 ICA Conference

Let’s be real for a moment. Claims management, like the rest of the insurance industry, doesn’t see much in the way of rapid change. Sure, there are external forces (healthcare, regulatory, technological) that impact what we do. But the pace of change is far from head spinning. There are also many of us in this… Read more »

Improving Claims Management in 2019

As we reach the end of the calendar year, many in our industry are reviewing their key performance metrics and looking for ways to improve. Claims management, in particular, gets a lot of attention. How well your team performs this function has a significant impact on your bottom line. Claim management organizations typically measure and… Read more »