5 Tips for Better Claimant Interviews

I’m sure that most of us, if we’re being completely honest, actively avoid talking on the phone. We’d much rather message or text; actual phone conversations can be awkward or time-consuming. Given this natural aversion, it may be hard to believe that I’m spending more time than ever on the phone in my role as… Read more »

Overcoming a Talent Shortfall Through Strategic Resourcing

Talent shortages are increasingly common these days as many industries see Boomers exiting the workforce. Human Resources professionals consider annual turnover rates of about 10% to be healthy. Year over year, our industry sees rates that are higher than that, sometimes by as much as a percentage point or two. And with more than a… Read more »

Why Self-Prepared Tax Forms May Need Another Look at Claim Time

Claim analysts: Have you ever reviewed tax returns provided at claim time and wondered if they were actual copies of the tax returns filed with the IRS, or if they were prepared only to satisfy the insurance company request for tax returns? With the growing number of self-prepared tax returns (42% of e-filed tax returns… Read more »