View from The Helm

Fraud in Disability Claims - Another Look

Disability insurers are challenged to create realistic and attainable performance standards for the management of newer claims while also monitoring those where the insured is deemed permanently and totally disabled (PTD).  Clearly the focus is on new claims where the insured is likely to recover and return to work; however PTD claims should not be... Read more »

filed under: Disability, News

Communication “Hit and Run”

Have you ever had the unfortunate experience of being involved in a “hit and run” incident?  Let me clarify - I don’t mean the vehicular type. I mean one of a communication nature – the phone or email “hit and run”. It may not be a legal crime, but the tactic can be considered criminal... Read more »

filed under: General, News

Combating Fraud in Disability Claims

Whether adjudicating STD, LTD or Life Waiver of Premium (LWOP) claims, the claim analyst’s job is to not only offer excellent customer service, but also critically evaluate the insured’s conditions in conjunction with the policy provisions. I know that “critically evaluate” may sound a bit harsh. However analysts must thoroughly research every aspect of a... Read more »

filed under: Disability, News

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