View from The Helm

Why Empathy Matters to Claims Management

Years ago when I began my journey into the insurance claims industry, my new manager suggested our team participate in empathy training periodically offered to employees. One of the more seasoned examiners quickly accepted, saying “I need it; I’ve become so hardened.”  As a novice claim examiner, I honestly had no idea what she meant,... Read more »

filed under: General, News

No Longer the Same Old SALT – What Our Transformation Means

For 16 years we’ve been focused on finding solutions to our customers’ risk management challenges. What’s motivated us every day is finding creative ways to help improve risk management results. That’s why we’re excited to share that we’ve expanded our insurance service offerings through our recent acquisition by RGAX. With this change we join their... Read more »

filed under: General, News

Bots in Claim Management – Are We Ready?

We experience it every day – robots have infiltrated everything from our medical treatments (health bots) to online banking (Bank of America’s “Erica”) to foodservice (Tacobot anyone?). Sometimes we know robots are involved, but sometimes we don’t. What we know for sure is Artificial Intelligence (AI) is the future and even the insurance industry is... Read more »

filed under: General, News

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