View from The Helm

Make the Call

SALT Associates has been studying disability claim organizations for more than a decade. Within every operation we find there are strengths as well as opportunities for improvement. However, one challenge we consistently find is the effective use of the telephone as a claimant communication tool. We strongly believe — and most carriers and TPAs would agree — that the telephone... Read more »

filed under: Disability, Life

5 Tips for Building a Winning Claim Management Team

Don’t panic, I’m not going to go all "sports analogies" on you. But, like any group effort such as sports, playing in a band, or acting in a play, claim management is a team activity. Real success only comes when every member participates for the greater benefit of the team. In a band, if the oboe... Read more »

filed under: General, News

Claim Management WTF (What's the Focus)?

I don’t always like to admit it (because it means I have less hair and longer teeth), but 2018 will be my 32nd year in this business. Many of you reading this can relate and I wonder if you’ll agree with this reflection: When the New Year comes around we often see a new focus... Read more »

filed under: General, News

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