View from The Helm

Long Term Strategies for Short Term LTC Challenges

Let’s face it – given what we’re dealing with today, taking stock of anything pre-2020 may seem irrelevant at this point. Many of us are rightly worried about the future as we continue to deal with the impacts of the pandemic. However, as we hit pause on the normally frenetic pace we all operate at in the business world, I believe it would be a missed opportunity not to reflect on some important themes and trends we’ve observed in the Long Term Care (LTC) industry over the past year (yes, even back in the days when we attended in-person events.)... Read more »

filed under: Long Term Care, News

Tools for Extraordinary Empathy

Under normal circumstances, the Claims Analyst position can be stressful between meeting tight deadlines, client performance guarantees, and being the direct contact for the insured who is ill, experiencing financial hardship, and struggling to understand how to navigate the disability world.... Read more »

filed under: Disability, News

Recovery Roadblock Ahead — How Claims Analysts Can Help Find the Right Detours

I think we can all agree that adequate medical treatment affects the prognosis of any disabling illness or injury. But what if we learn the claimant (customer) is experiencing a “roadblock” to following through on the treatment plan? What is the claims analyst’s role in ensuring the claimant is able to follow the prescribed treatment plan? And how can our involvement impact the outcome of the claim?... Read more »

filed under: Disability, News

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