View from The Helm

Claims Workloads – What’s in a Number?

We all know the old joke: “How many __ does it take to change a lightbulb?” Usually, there’s a punchline revealing some gross inefficiency at someone’s expense. While I’m about to pose a similar question, there’s no punchline intended. How many claims analysts does it take to manage a workload? This is a common question... Read more »

filed under: General, News

How Auditing Your Claim Block Can Improve the Customer Experience

After 28 years in the industry, I’ve been fortunate to participate in many different approaches to disability claims management. Although all are designed with noble intentions, unseen flaws eventually become evident. Since joining SALT as a claims analyst in 2015, I’ve had the chance to peek under the hood at many other insurance carriers’ claim... Read more »

filed under: Disability, News