View from The Helm

Claim analysts: Have you ever reviewed tax returns provided at claim time and wondered if they were actual copies of the tax returns filed with the IRS, or if they were prepared only to satisfy the insurance company request for tax returns? With the growing number of self-prepared tax returns (42% of e-filed tax returns... Read more »

Let’s be real for a moment. Claims management, like the rest of the insurance industry, doesn’t see much in the way of rapid change. Sure, there are external forces (healthcare, regulatory, technological) that impact what we do. But the pace of change is far from head spinning. There are also many of us in this... Read more »