View from The Helm

As we reach the end of the calendar year, many in our industry are reviewing their key performance metrics and looking for ways to improve. Claims management, in particular, gets a lot of attention. How well your team performs this function has a significant impact on your bottom line. Claim management organizations typically measure and... Read more »

Those who handle disability claims may be familiar with the following scenario. You receive a call from a nurse or vocational specialist asking you to confirm the type of cellphone the claimant uses. If you’ve ever questioned why this matters, you may have been told that smartphone use can correlate to additional transferable skills. This... Read more »