View from The Helm

Let's do the math. Looking at the standard 5 work days in a week, if you found 30 minutes of productivity, you’d add 2.5 hours to your week. If you do that for the typical work year, you gain somewhere in the neighborhood of 2 work weeks. I can hear the groans from here. Where... Read more »

SALT Associates has been studying disability claim organizations for more than a decade. Within every operation we find there are strengths as well as opportunities for improvement. However, one challenge we consistently find is the effective use of the telephone as a claimant communication tool. We strongly believe — and most carriers and TPAs would agree — that the telephone... Read more »