Let’s face it – the job market is tight and shows no signs of easing up. We’re seeing one of the lowest levels of unemployment in history – good for the economy but not so much for those recruiting for open positions.
To make it even more complicated, employers are evaluating potential candidates now on a whole new level - looking at relevant skills rather than job titles that appear on a resume.
In fact, according to recent LinkedIn research, employers are honing in on “soft skills” (human skills such as teamwork, creativity, etc.) more than ever when evaluating potential job candidates. Sadly, of those employers surveyed, 80% said they’re struggling to find better soft skills in the market.
This trend towards soft skills seems particularly important for those tasked with filling open claims analyst positions. Many skills that would position someone well in this career boil down to a soft skill that is less likely part of any official training program.
This may change as insurers look outside the box to find qualified applicants. In the meantime, see below for our short list of skills to look for when hiring your next “rock star” claims analyst.
It may seem obvious, but effective communication is a major asset for a claims analyst. Being proficient in written as well as verbal communication, i.e. telephone conversations, is critical to this role. Using clear and easily understandable language can be key to productive outcomes. Those with strong customer service backgrounds in particular are usually well positioned for the claims analyst role given their communication skills.
Claims analysts need to be able to go beyond what is available at face value and not be afraid to ask questions. Taking the time to consider all aspects of the information provided and knowing when to push for additional details is an important part of the job.
This is key for any number of careers, but in the claims analyst role it is especially important. Knowing what to prioritize and how to work most efficiently is imperative to meeting goals and maximizing time on the job. This can be a difficult skill to assess, but references may be able to point to ways they’ve observed this in action.
Perhaps one of the most underrated job skills, empathy is employed often when talking with claimants. In fact, according to research from Center for Creative Leadership, developing emotional intelligence and empathy predicts better job performance. While claims analysts have a process to follow, the human side of the conversation cannot be overlooked. When evaluating this skillset in a potential candidate, asking situational questions and also observing listening skills, another key capability for could be useful to determining their aptitude.
According to research by UNC Kenan-Flagler Business School, collaboration can significantly benefit the bottom line, as well as improving employee engagement, retention and more. While an analyst is primarily working on their own caseload, it’s imperative they be proactive collaborators when needed. Knowing when to seek input from others, or sharing ideas for improving processes can mean a more productive team overall. For those looking at a potential job candidate, this may be an area worth exploring.
For more ideas about hiring the right people for the job, read our blog “5 Tips for Building a Winning Claim Management Team”.