The Power of Language in Claimant Calls

As any claim professional knows, conversations about a claim decision can sometimes generate strong emotions. Given that claimants rely on their disability benefit to pay their bills, it’s not hard to understand why. What we say and how we say it can make a real difference in the claimant experience as well as the outcome… Read more »

5 Skills To Look For in Your Next Claims Analyst “Rock Star”

Let’s face it – the job market is tight and shows no signs of easing up. We’re seeing one of the lowest levels of unemployment in history – good for the economy but not so much for those recruiting for open positions. To make it even more complicated, employers are evaluating potential candidates now on… Read more »

A Human Approach to Mental and Nervous Claims

When it comes to mental illness, each person’s experience is highly unique. It’s also unpredictable; often the path between diagnosis and treatment is far from linear. Like a kaleidoscope the view of one’s mental state can suddenly shift, with new details emerging as symptoms present themselves or improve. It can be difficult – for those… Read more »