Avoiding the Danger Zone on Your Workforce “Maintenance Meter”

Have you ever thought to yourself or even blurted out, “Wow, so and so is SO high maintenance!” Or maybe it’s gone the other way: “Phew, what a relief so and so is low maintenance!”? These observations can arise in both our personal and professional lives. When it comes to talent management, where an employee… Read more »

Recovered or Not? Context is Key to Unlocking LTC Data

I’m sure you would agree that data is important to most industries. In the insurance world, data is used for a variety of purposes:  actuarial experience, product pricing, and operations are three main internal consumers of data. This data is segmented, stratified, and aggregated to the ends of the earth. There are charts, graphs, pivot… Read more »

Claims Workloads – What’s in a Number?

We all know the old joke: “How many __ does it take to change a lightbulb?” Usually, there’s a punchline revealing some gross inefficiency at someone’s expense. While I’m about to pose a similar question, there’s no punchline intended. How many claims analysts does it take to manage a workload? This is a common question… Read more »