A Look Inside the 2018 ICA Conference

Let’s be real for a moment. Claims management, like the rest of the insurance industry, doesn’t see much in the way of rapid change. Sure, there are external forces (healthcare, regulatory, technological) that impact what we do. But the pace of change is far from head spinning. There are also many of us in this… Read more »

Improving Claims Management in 2019

As we reach the end of the calendar year, many in our industry are reviewing their key performance metrics and looking for ways to improve. Claims management, in particular, gets a lot of attention. How well your team performs this function has a significant impact on your bottom line. Claim management organizations typically measure and… Read more »

Disability Claims and the Smartphone Question

Those who handle disability claims may be familiar with the following scenario. You receive a call from a nurse or vocational specialist asking you to confirm the type of cellphone the claimant uses. If you’ve ever questioned why this matters, you may have been told that smartphone use can correlate to additional transferable skills. This… Read more »