View from The Helm

Life during COVID-19 has certainly woven threads of new challenges into the already complex tapestry of our lives.... Read more »

Let’s face it – given what we’re dealing with today, taking stock of anything pre-2020 may seem irrelevant at this point. Many of us are rightly worried about the future as we continue to deal with the impacts of the pandemic. However, as we hit pause on the normally frenetic pace we all operate at in the business world, I believe it would be a missed opportunity not to reflect on some important themes and trends we’ve observed in the Long Term Care (LTC) industry over the past year (yes, even back in the days when we attended in-person events.)... Read more »

Under normal circumstances, the Claims Analyst position can be stressful between meeting tight deadlines, client performance guarantees, and being the direct contact for the insured who is ill, experiencing financial hardship, and struggling to understand how to navigate the disability world.... Read more »