DISABILITY CLAIMS ANALYST
Are you a seasoned claims professional with disability claim expertise and a “customer first” mindset? Do you like to work in an ever-changing environment and solve problems? When you were a kid, did you think you wanted to be a firefighter when you grew up? If this sounds like you, we have the perfect opportunity.

SALT’s mission is: “Be Good People. Build Relationships. Solve Problems.” Our culture reflects the hardworking ethic of our Maine roots, a fanatical customer-focused energy, and the ability to have some fun along the way. Please reach out so we can have a conversation about how we work together to help our insurance carrier customers reach their goals and objectives.

SALT offers an array of benefits including flexible plans for medical, dental and vision coverage; 401(k) plan with employer match; Life and Accidental Death and Dismemberment Insurance; Short-term and Long-term Disability coverage; Employee Assistance Program; Paid Time Off; and other benefits designed to provide the flexibility to choose a plan that meets your needs. Pay is based on a number of factors including market data, a candidate's skills and experience commensurate with a role, etc. Colorado residents' salary range: $44,840 – $67,385 + bonus.

Location:
Onsite in Cumberland Foreside, Maine (near Portland) and Fully Remote opportunities available.

Position Description:
The Claims Analyst position is a key, customer-facing position within the Claims Operations department. This position may take on multiple responsibilities including managing claims within a customer environment, providing expertise and advice to customers, and supporting claim operation audits or consulting arrangements.

Responsibilities:
• Facilitate appropriate outcomes with claimant customers through proactive phone communication, expert product and contract knowledge, creative thinking, compassion, and integrity.
• Build strong relationships with customers by listening, being creative, patience, and objectivity.
• Maintain data integrity on Salt and Client systems by gathering and entering accurate claim data into claim systems, validating existing data, creating professional unbiased file documentation, utilizing correct grammar and spelling, ensuring documentation is clearly outlined, and minimizing use of abbreviations and acronyms.
• Learn new computer systems quickly and be comfortable working on multiple systems simultaneously.
• Comply with state laws, contracts, and client procedures.
• Follow client-specific workflow while also offering feedback and recommendations for improvement and efficiency gain.
• Demonstrate willingness and aptitude to learn new types of insurance products, e.g., Short Term Disability, Long Term Disability, Life Waiver, Individual Disability, Long Term Care.
• Achieve results as outlined in each specific project scope.
• Support other members of the Claim Operation when appropriate.

Requirements:
• Minimum of two (2) years of experience in LTD claims administration
• High School diploma

Preferred:
• Prior experience in STD claims administration preferred
• Demonstrated experience in claim management in multiple products (e.g., Group or Individual, STD, LTD, Life, etc.) preferred
• Bachelor’s Degree preferred

Skills and Abilities:
• Excellent customer service skills
• Critical thinking skills
• Demonstrated ability to effectively communicate via telephone and strong letter writing skills
• Willingness to learn, lead, be led, support others, and embrace change
• Attention to detail, thorough and accurate
• Complex problem solving
• Occasional travel may be required for onsite audits or client relations
• Excellent work ethic
• Flexibility
• Motivated self-starter and proactive team player

If this is the right position for you, please submit a copy of your resume to our Senior Talent Acquisition Partner Opal Jackson at Ojackson@rgare.com for more information.