Bots in Claim Management – Are We Ready?

We experience it every day – robots have infiltrated everything from our medical treatments (health bots) to online banking (Bank of America’s “Erica”) to foodservice (Tacobot anyone?). Sometimes we know robots are involved, but sometimes we don’t. What we know for sure is Artificial Intelligence (AI) is the future and even the insurance industry is… Read more »

Fraud in Disability Claims – Another Look

Disability insurers are challenged to create realistic and attainable performance standards for the management of newer claims while also monitoring those where the insured is deemed permanently and totally disabled (PTD).  Clearly the focus is on new claims where the insured is likely to recover and return to work; however PTD claims should not be… Read more »

Communication “Hit and Run”

Have you ever had the unfortunate experience of being involved in a “hit and run” incident?  Let me clarify – I don’t mean the vehicular type. I mean one of a communication nature – the phone or email “hit and run”. It may not be a legal crime, but the tactic can be considered criminal… Read more »