Spring Cleaning Your LWOP Block

With the sound of birds returning north and the sight of early spring blooms comes the urge to get our houses in order. This also tends to translate to the workplace. For insurers specifically, it may be a good time to get caught up on reviewing those overlooked claim blocks, especially when it comes to… Read more »

The Power of Language in Claimant Calls

As any claim professional knows, conversations about a claim decision can sometimes generate strong emotions. Given that claimants rely on their disability benefit to pay their bills, it’s not hard to understand why. What we say and how we say it can make a real difference in the claimant experience as well as the outcome… Read more »

5 Skills To Look For in Your Next Claims Analyst “Rock Star”

Let’s face it – the job market is tight and shows no signs of easing up. We’re seeing one of the lowest levels of unemployment in history – good for the economy but not so much for those recruiting for open positions. To make it even more complicated, employers are evaluating potential candidates now on… Read more »