A Human Approach to Mental and Nervous Claims

When it comes to mental illness, each person’s experience is highly unique. It’s also unpredictable; often the path between diagnosis and treatment is far from linear. Like a kaleidoscope the view of one’s mental state can suddenly shift, with new details emerging as symptoms present themselves or improve. It can be difficult – for those… Read more »

5 Tips for Better Claimant Interviews

I’m sure that most of us, if we’re being completely honest, actively avoid talking on the phone. We’d much rather message or text; actual phone conversations can be awkward or time-consuming. Given this natural aversion, it may be hard to believe that I’m spending more time than ever on the phone in my role as… Read more »

Overcoming a Talent Shortfall Through Strategic Resourcing

Talent shortages are increasingly common these days as many industries see Boomers exiting the workforce. Human Resources professionals consider annual turnover rates of about 10% to be healthy. Year over year, our industry sees rates that are higher than that, sometimes by as much as a percentage point or two. And with more than a… Read more »