Claims Workloads – What’s in a Number?

We all know the old joke: “How many __ does it take to change a lightbulb?” Usually, there’s a punchline revealing some gross inefficiency at someone’s expense. While I’m about to pose a similar question, there’s no punchline intended. How many claims analysts does it take to manage a workload? This is a common question… Read more »

How Auditing Your Claim Block Can Improve the Customer Experience

After 28 years in the industry, I’ve been fortunate to participate in many different approaches to disability claims management. Although all are designed with noble intentions, unseen flaws eventually become evident. Since joining SALT as a claims analyst in 2015, I’ve had the chance to peek under the hood at many other insurance carriers’ claim… Read more »

Piecing Together the Return-to-Work Puzzle

Claim adjudication is a lot like putting together a jigsaw puzzle. It takes time and patience, and it’s always easier when someone works with you to get the job done. In respect to disability claims, there are multiple resources that touch a claim, from physicians to vocational resources to the claims analyst. All depend on… Read more »