Why You Should Put Your Customer (Claimant) First On Your To-Do List

Claim analysts – can you relate to feeling like you have more than you can reasonably handle on your daily worklist? Maybe you’ve just had one of those days when you get hit with multiple calls and several emails pulling you in different directions? I’m willing to bet this type of day is not unique,… Read more »

Avoiding the Danger Zone on Your Workforce “Maintenance Meter”

Have you ever thought to yourself or even blurted out, “Wow, so and so is SO high maintenance!” Or maybe it’s gone the other way: “Phew, what a relief so and so is low maintenance!”? These observations can arise in both our personal and professional lives. When it comes to talent management, where an employee… Read more »

Recovered or Not? Context is Key to Unlocking LTC Data

I’m sure you would agree that data is important to most industries. In the insurance world, data is used for a variety of purposes:  actuarial experience, product pricing, and operations are three main internal consumers of data. This data is segmented, stratified, and aggregated to the ends of the earth. There are charts, graphs, pivot… Read more »