We Saw the Future at ECC 2019

Yes, it’s true. We can tell you what the future holds for claims management, based on what we heard at the Eastern Claims Conference (ECC) just last week. Are you ready? It’s white and fluffy and floats in the air. Ok, not THAT kind of cloud, but the cloud IS the future. We heard this… Read more »

Spring Cleaning Your LWOP Block

With the sound of birds returning north and the sight of early spring blooms comes the urge to get our houses in order. This also tends to translate to the workplace. For insurers specifically, it may be a good time to get caught up on reviewing those overlooked claim blocks, especially when it comes to… Read more »

Make the Call

SALT Associates has been studying disability claim organizations for more than a decade. Within every operation we find there are strengths as well as opportunities for improvement. However, one challenge we consistently find is the effective use of the telephone as a claimant communication tool. We strongly believe — and most carriers and TPAs would agree — that the telephone… Read more »