Why You Should Put Your Customer (Claimant) First On Your To-Do List

Claim analysts – can you relate to feeling like you have more than you can reasonably handle on your daily worklist? Maybe you’ve just had one of those days when you get hit with multiple calls and several emails pulling you in different directions? I’m willing to bet this type of day is not unique,… Read more »

Avoiding the Danger Zone on Your Workforce “Maintenance Meter”

Have you ever thought to yourself or even blurted out, “Wow, so and so is SO high maintenance!” Or maybe it’s gone the other way: “Phew, what a relief so and so is low maintenance!”? These observations can arise in both our personal and professional lives. When it comes to talent management, where an employee… Read more »

Claims Workloads – What’s in a Number?

We all know the old joke: “How many __ does it take to change a lightbulb?” Usually, there’s a punchline revealing some gross inefficiency at someone’s expense. While I’m about to pose a similar question, there’s no punchline intended. How many claims analysts does it take to manage a workload? This is a common question… Read more »