Overcoming a Talent Shortfall Through Strategic Resourcing

Talent shortages are increasingly common these days as many industries see Boomers exiting the workforce. Human Resources professionals consider annual turnover rates of about 10% to be healthy. Year over year, our industry sees rates that are higher than that, sometimes by as much as a percentage point or two. And with more than a… Read more »

A Look Inside the 2018 ICA Conference

Let’s be real for a moment. Claims management, like the rest of the insurance industry, doesn’t see much in the way of rapid change. Sure, there are external forces (healthcare, regulatory, technological) that impact what we do. But the pace of change is far from head spinning. There are also many of us in this… Read more »

Improving Claims Management in 2019

As we reach the end of the calendar year, many in our industry are reviewing their key performance metrics and looking for ways to improve. Claims management, in particular, gets a lot of attention. How well your team performs this function has a significant impact on your bottom line. Claim management organizations typically measure and… Read more »