A Human Approach to Mental and Nervous Claims

When it comes to mental illness, each person’s experience is highly unique. It’s also unpredictable; often the path between diagnosis and treatment is far from linear. Like a kaleidoscope the view of one’s mental state can suddenly shift, with new details emerging as symptoms present themselves or improve. It can be difficult – for those… Read more »

5 Tips for Better Claimant Interviews

I’m sure that most of us, if we’re being completely honest, actively avoid talking on the phone. We’d much rather message or text; actual phone conversations can be awkward or time-consuming. Given this natural aversion, it may be hard to believe that I’m spending more time than ever on the phone in my role as… Read more »

Why Self-Prepared Tax Forms May Need Another Look at Claim Time

Claim analysts: Have you ever reviewed tax returns provided at claim time and wondered if they were actual copies of the tax returns filed with the IRS, or if they were prepared only to satisfy the insurance company request for tax returns? With the growing number of self-prepared tax returns (42% of e-filed tax returns… Read more »