The Power of Language in Claimant Calls

As any claim professional knows, conversations about a claim decision can sometimes generate strong emotions. Given that claimants rely on their disability benefit to pay their bills, it’s not hard to understand why. What we say and how we say it can make a real difference in the claimant experience as well as the outcome… Read more »

A Human Approach to Mental and Nervous Claims

When it comes to mental illness, each person’s experience is highly unique. It’s also unpredictable; often the path between diagnosis and treatment is far from linear. Like a kaleidoscope the view of one’s mental state can suddenly shift, with new details emerging as symptoms present themselves or improve. It can be difficult – for those… Read more »

5 Tips for Better Claimant Interviews

I’m sure that most of us, if we’re being completely honest, actively avoid talking on the phone. We’d much rather message or text; actual phone conversations can be awkward or time-consuming. Given this natural aversion, it may be hard to believe that I’m spending more time than ever on the phone in my role as… Read more »