How Auditing Your Claim Block Can Improve the Customer Experience

After 28 years in the industry, I’ve been fortunate to participate in many different approaches to disability claims management. Although all are designed with noble intentions, unseen flaws eventually become evident. Since joining SALT as a claims analyst in 2015, I’ve had the chance to peek under the hood at many other insurance carriers’ claim… Read more »

Piecing Together the Return-to-Work Puzzle

Claim adjudication is a lot like putting together a jigsaw puzzle. It takes time and patience, and it’s always easier when someone works with you to get the job done. In respect to disability claims, there are multiple resources that touch a claim, from physicians to vocational resources to the claims analyst. All depend on… Read more »

We Saw the Future at ECC 2019

Yes, it’s true. We can tell you what the future holds for claims management, based on what we heard at the Eastern Claims Conference (ECC) just last week. Are you ready? It’s white and fluffy and floats in the air. Ok, not THAT kind of cloud, but the cloud IS the future. We heard this… Read more »