Creative Claims Solutions, Straightforward Approach

Our Mission: Be Good People, Build Relationships, Solve Problems

We founded SALT Associates because we’re passionate about delivering thoughtful, creative and straightforward claims management solutions. Whether you’re seeking support for your group disability (LTD/STD), individual disability, group life, individual life or life waiver of premium business, we can help.

The SALT Approach

Our values reflect our New England roots. We’re “salt of the earth” people who believe in integrity, authenticity and hard work. We feel strongly that the best results come from a collaborative partnership. That’s why we take the time to truly get to know your business, then generate a plan customized to your specific claims management needs.

Ready? Let’s Grab a Cup of Coffee and Chat.

We’d like to get to know you, talk a little shop and see how we can help. We offer a free initial consultation. Contact us or call us toll free:1-866-846-7258.

The Power of Language in Claimant Calls

As any claim professional knows, conversations about a claim decision can sometimes generate strong emotions. Given that claimants rely on their disability benefit to pay their bills, it’s not hard to understand why. What we say and how we say it can make a real difference in the claimant experience as well as the outcome of a call.  Occasionally emotions may get in the way of having a productive conversation. Here are a few tips that claims analysts can keep in mind to keep the call on track, and ensure the claimant feels respected and understood: Use empathy statements... Read More.

5 Skills To Look For in Your Next Claims Analyst “Rock Star”

Let’s face it – the job market is tight and shows no signs of easing up. We’re seeing one of the lowest levels of unemployment in history – good for the economy but not so much for those recruiting for open positions. To make it even more complicated, employers are evaluating potential candidates now on a whole new level – looking at relevant skills rather than job titles that appear on a resume. In fact, according to recent LinkedIn research, employers are honing in on “soft skills” (human skills such as teamwork, creativity, etc.) more than ever when evaluating... Read More.

A Human Approach to Mental and Nervous Claims

When it comes to mental illness, each person’s experience is highly unique. It’s also unpredictable; often the path between diagnosis and treatment is far from linear. Like a kaleidoscope the view of one’s mental state can suddenly shift, with new details emerging as symptoms present themselves or improve. It can be difficult – for those on the outside especially – to see the complete picture. For claim analysts, administering long term disability claims related to mental and nervous disorders requires a certain level of training and experience, plus the right mindset, to be effective in our roles. I’ve worked... Read More.

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