Creative Claims Solutions, Straightforward Approach

Our Mission: Be Good People, Build Relationships, Solve Problems

We founded SALT Associates because we’re passionate about delivering thoughtful, creative and straightforward claims management solutions. Whether you’re seeking support for your group disability (LTD/STD), individual disability, group life, individual life or life waiver of premium business, we can help.

The SALT Approach

Our values reflect our New England roots. We’re “salt of the earth” people who believe in integrity, authenticity and hard work. We feel strongly that the best results come from a collaborative partnership. That’s why we take the time to truly get to know your business, then generate a plan customized to your specific claims management needs.

Ready? Let’s Grab a Cup of Coffee and Chat.

We’d like to get to know you, talk a little shop and see how we can help. We offer a free initial consultation. Contact us or call us toll free:1-866-846-7258.

Keeping Up With the Future of Insurance

“The future of insurance is here.” Seems like an oxymoron, doesn’t it? But incredibly, it’s true. Robotics, AI, predictive modeling, blockchain – it’s all happening in our business right now as we heard at the recent International Claims Association (ICA) annual conference (held Sept. 22-24 in Denver). While the above list is front of mind for most insurers, workplace culture also matters, a topic we discussed in a workshop as well. But first – several presentations offered proof of our industry’s evolution. Everything from implementing intelligent automation to the use of technology to fight insurance fraud are happening in... Read More.

Putting the Customer First – Inside and Out

We are all familiar with the term customer. But have you ever really thought about who qualifies as a customer? In essence, everyone is a customer, or potential customer, depending upon the circumstances. In the claims management world, the claimant is the end customer. But it doesn’t always stop there. Our natural tendency is to primarily focus on the person utilizing our products or services as the sole customer. By doing so, we risk losing sight of the entire spectrum of customers in the value chain, and when we may play a dual role. When we depend on another... Read More.

Why You Should Put Your Customer (Claimant) First On Your To-Do List

Claim analysts – can you relate to feeling like you have more than you can reasonably handle on your daily worklist? Maybe you’ve just had one of those days when you get hit with multiple calls and several emails pulling you in different directions? I’m willing to bet this type of day is not unique, especially for those of us in the claims management field. What we should always feel certain about, no matter how crazy the day gets, is keeping the CUSTOMER at the top of our “to do” list. Most of us begin each workday with certain... Read More.

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