Creative Claims Solutions, Straightforward Approach

Our Mission: Be Good People, Build Relationships, Solve Problems

We founded SALT Associates because we’re passionate about delivering thoughtful, creative and straightforward claims management solutions. Whether you’re seeking support for your group disability (LTD/STD), individual disability, group life, individual life or life waiver of premium business, we can help.

The SALT Approach

Our values reflect our New England roots. We’re “salt of the earth” people who believe in integrity, authenticity and hard work. We feel strongly that the best results come from a collaborative partnership. That’s why we take the time to truly get to know your business, then generate a plan customized to your specific claim management project needs.

Ready? Let’s Grab a Cup of Coffee and Chat.

We’d like to get to know you, talk a little shop and see how we can help. We offer a free initial consultation. Contact us or call us toll free:1-866-846-7258.

5 Tips for Better Claimant Interviews

I’m sure that most of us, if we’re being completely honest, actively avoid talking on the phone. We’d much rather message or text; actual phone conversations can be awkward or time-consuming. Given this natural aversion, it may be hard to believe that I’m spending more time than ever on the phone in my role as a disability claims professional. I spend a good amount of this time conducting claimant interviews, an important tool in the disability claims management process. In a world full of forms, letters, medical records and other paperwork, speaking with claimants directly is the most helpful... Read More.

Overcoming a Talent Shortfall Through Strategic Resourcing

Talent shortages are increasingly common these days as many industries see Boomers exiting the workforce. Human Resources professionals consider annual turnover rates of about 10% to be healthy. Year over year, our industry sees rates that are higher than that, sometimes by as much as a percentage point or two. And with more than a quarter of insurance workers nearing retirement this year, the resulting shortfall is a challenge none of us can ignore. As anyone who’s ever worked in HR in this business knows, turnover also poses a challenge since it isn’t spread evenly throughout the year.  In... Read More.

Why Self-Prepared Tax Forms May Need Another Look at Claim Time

Claim analysts: Have you ever reviewed tax returns provided at claim time and wondered if they were actual copies of the tax returns filed with the IRS, or if they were prepared only to satisfy the insurance company request for tax returns? With the growing number of self-prepared tax returns (42% of e-filed tax returns for 2018 were self-prepared) and the ease of doing various tax-planning scenarios with H&R Block or TurboTax software, it’s important to consider that not every tax return provided to an insurance company or TPA is reliable. In fact, in my experience it’s important to... Read More.

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