Creative Claims Solutions, Straightforward Approach
Our Mission: Be Good People, Build Relationships, Solve Problems
We founded SALT Associates because we’re passionate about delivering thoughtful, creative and straightforward claims management solutions. Whether you’re seeking support for your group disability (LTD/STD), individual disability, group life, individual life or life waiver of premium business, we can help.
The SALT Approach
Our values reflect our New England roots. We’re “salt of the earth” people who believe in integrity, authenticity and hard work. We feel strongly that the best results come from a collaborative partnership. That’s why we take the time to truly get to know your business, then generate a plan customized to your specific claims management needs.
Ready? Let’s Grab a Cup of Coffee and Chat.
We’d like to get to know you, talk a little shop and see how we can help. We offer a free initial consultation. Contact us or call us toll free:1-866-846-7258.
View from The Helm
We all know the old joke: “How many __ does it take to change a lightbulb?” Usually, there’s a punchline revealing some gross inefficiency at someone’s expense. While I’m about to pose a similar question, there’s no punchline intended. How many claims analysts does it take to manage a workload? This is a common question for leaders of claim organizations that are trying to effectively run claims operations teams. Whether it’s Life, Disability, or Long Term Care, staffing is ultimately driven by a game of numbers. It starts with looking at the claim volume, but is there actually a... Read More.
After 28 years in the industry, I’ve been fortunate to participate in many different approaches to disability claims management. Although all are designed with noble intentions, unseen flaws eventually become evident. Since joining SALT as a claims analyst in 2015, I’ve had the chance to peek under the hood at many other insurance carriers’ claim operations. I perform audits and operational assessments of short term and long term disability claim blocks. As the objective, independent party, I look to identify opportunities for improvement in claims management processes, workflow designs, staffing models, and systems infrastructures. Every carrier has its strengths.... Read More.
Claim adjudication is a lot like putting together a jigsaw puzzle. It takes time and patience, and it’s always easier when someone works with you to get the job done. In respect to disability claims, there are multiple resources that touch a claim, from physicians to vocational resources to the claims analyst. All depend on each other to build the full picture. To facilitate a strong working relationship among these players, it’s important to understand how each best supports each other. Especially when assessing return-to-work opportunities, the vocational resource and claims analyst must work closely together to determine the... Read More.
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