Communication “Hit and Run”

Have you ever had the unfortunate experience of being involved in a “hit and run” incident?  Let me clarify – I don’t mean the vehicular type. I mean one of a communication nature – the phone or email “hit and run”. It may not be a legal crime, but the tactic can be considered criminal… Read more »

Combating Fraud in Disability Claims

Whether adjudicating STD, LTD or Life Waiver of Premium (LWOP) claims, the claim analyst’s job is to not only offer excellent customer service, but also critically evaluate the insured’s conditions in conjunction with the policy provisions. I know that “critically evaluate” may sound a bit harsh. However analysts must thoroughly research every aspect of a… Read more »

Navigating ERISA Regulations for Disability Claims

Unless you’ve gone off the grid (in which case you aren’t reading this), you’ve likely heard about or have been involved in responding to the new ERISA regulations applicable to disability claims. The final rule passed by the U.S. Department of Labor (DOL) impacts claims submitted on or after April 1st. The updated regulations require… Read more »